Most medical-travel sites describe "end-to-end coordination" without saying who does what, when, or for how long. This page is the opposite: each stage below lists exactly what we do, how long the person is with you, and what falls outside our role.
You describe your situation. We respond in writing within 48 hours — not with a sales call, and not with a brochure. The first reply includes an indicative price range and, where relevant, a straight assessment of whether travelling makes sense for your case.
We cannot give you a diagnosis or a definitive quote before your imaging is reviewed. Any figure given at this stage is a range, and it may change after your CBCT scan.
This is the stage most sites skip. Rather than arriving and discovering the plan on the day, we arrange for your existing X-rays or CBCT to be reviewed by the department in advance, and translate the clinician's written opinion back to you.
A preliminary plan is not a guarantee. Bone quality, soft tissue condition and unexpected findings are sometimes only apparent on the day. If the plan changes after examination, we tell you before any additional procedure begins, with the revised cost.
Chengdu Tianfu or Shuangliu, or Chongqing Jiangbei — your coordinator or a named driver meets you at arrivals and takes you to your hotel. Not a voucher for a taxi rank.
Flights, accommodation and travel insurance are booked and paid by you. We can recommend hotels near the hospital at different price points, but we do not take commission from them and we do not book on your behalf.
A medical interpreter is physically present for registration, examination, treatment and discharge. Not a translation app held up to a doctor, and not a call centre in another city.
Clinical decisions belong to the hospital and its clinicians. We do not recommend one treatment over another, we do not interpret test results clinically, and we do not advise you to accept or decline a procedure. Our job is to make sure you understand what you are being told.
The days between surgery and your flight matter as much as the surgery. Swelling, bleeding and pain generate questions at inconvenient hours, and the answer "call the hospital yourself in Chinese" is not good enough.
For a genuine medical emergency, call the local emergency number first. We will attend, but we are not a clinical service and cannot provide emergency medical care.
Dental work in particular continues after you fly home: a permanent crown months later, a review of how an implant is integrating, a question your local dentist raises. This is where coordination either continues or evaporates.
We cannot guarantee a clinical outcome, and no responsible provider can. We can guarantee that the documentation needed for follow-up reaches you and your dentist, and that we remain reachable after the invoice is settled.
Ambiguity about responsibility is the most common source of trouble in medical travel. Here is the split, stated plainly.
No. A description of your situation is enough for a first range. Imaging is needed for anything more precise, and your coordinator will explain how to send it securely once contact is established.
No. We present the department's written opinion and its itemised cost. The choice of treatment, and the decision whether to proceed, is yours — made with the clinician, not with us.
No. We can issue the hospital's invitation letter and help assemble the application, but the decision rests with the relevant authority. Anyone guaranteeing a visa outcome should be treated with suspicion.
It sometimes does. If the clinician finds something that changes the plan, we pause, explain the change and the revised cost in writing, and wait for your decision before anything additional proceeds.
You contact us. We arrange a remote review with the treating clinician, coordinate with your local dentist using the records we provided, and where a return visit is clinically indicated, we coordinate that too. Implant failure within the manufacturer's warranty terms is handled through the hospital and the manufacturer documentation you were given.
Yes, and it is usually a good idea. A companion sits in on consultations with no additional interpreting fee, and can be included in airport transfer arrangements.
One message is enough to begin. You will get a written reply from a coordinator within 48 hours — including an honest view on whether travelling is worth it for you.